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Reference Number: 10890

  • Job LocationLocation: Sheffield
  • Job SalarySalary/Rate: 20,000 to £23,000 / quarterly bonus & annual bonus (OTE) / Year
  • Job Contract TypeContract Type: Permanent
  • Employment TypeHours Type: Full Time
  • Job Shift TypeShift Type: Monday To Friday
  • Browse Other JobsBrowse: Admin Jobs

Job Description

Our client, an independent company, experts in building solutions, are offering an exciting opportunity for an Administrator to join their team based in Sheffield, South Yorkshire.

This company is a forward-thinking organisation and they're offering a permanent contract position to join an existing team of office personnel, providing a first-class service within office operations.

You will be joining a proactive company that develop tailor made customer solutions, therefore, you will be committed, hardworking and goal orientated with excellent time keeping & communication skills who enjoys working as part of a team.

Objective of the role

Reporting into the Senior Coordinator
Working within a busy sales office. Assist the Senior Coordinator with the activities provided to a team of engineers to achieve maintenance, project objectives and customer satisfaction. To help ensure efficiency within the operations of the office

Diverse Employment are working on behalf of the advertised position so should you wish to apply, we would be pleased to hear from you.

Job Summary

Hours of Work

  • Monday to Friday, 0830 to 1700


The following are a list of responsibilities for this role:

  • Allocate suitably trained engineers to carry out service, commissioning, and breakdown visits in accordance with customer requirements
  • Provide the Senior coordinator with engineers completed site reports, highlighting any time and material proposals required to complete tasks in accordance with customers timescales
  • Monitor the return of these reports and ensure that the customer is sent a copy within 3 days
  • Gain feedback from the engineers, report into the senior coordinator the progress made on site in terms of keeping to pre-set deadlines, additional hours required, working practices/standards and technical problems and recommended remedial action
  • Maintain regular contact with customers representatives so as to ensure customer satisfaction at all times
  • Efficiently handle all breakdown calls and coordinate remedial action, subject to engineer availability
  • Ensure all engineers are in possession of necessary equipment (including appropriate safety workwear) to complete tasks
  • Liaise with other contracts/sub-contractors to ensure site operations are fully coordinated
  • Handling of customer complaints
  • Provide forecasts for revenue, profit and labour requirements for each site on a monthly basis
  • Ensure all information (site reports, timesheets etc) provided by the engineers are accurately recorded on Xero and that all files are kept up to date for each contract
  • To work to and maintain 5% of the branch overdue debt as a target
  • Work in conjunction with the business’s credit controller, attending all debt reviews and to follow up all defined actions
  • Accept from the sales team, new contract information (detailed) and complete all appropriate paperwork
  • Submit accurate overtime details for engineers to payroll in line with deadlines
  • Maintain holiday records and submit expense forms to finance on a regular basis
  • Audit regularly the engineers CSCS cards and other renewable training, plan within a timely manner


  • High level of proficiency in Microsoft Office Suite (Outlook, word, publisher etc)
  • Computer literate


  • Previous office experience (within a busy environment)
  • Experience of having worked within an engineering environment and/or similar
  • Previous experience of having to plan and prioritise workload accordingly in order to maximise results

Desired Skills / Qualities

  • Excellent administration and data entry skills
  • Work in a systematic manner, methodical and orderly approach
  • People person and confident
  • Can use own initiative working independently as well as part of a team
  • Professional manner
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Always monitor and maintain quality, working productively
  • Be accountable – understand objectives, priorities and critical performance measures

Job Benefits / Perks

  • Statutory Holidays
  • Pension Scheme
  • Free parking
  • 25 holidays + bank holidays
  • Social Events

Would You Like To Apply?

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