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Customer Service Representative

Reference Number: 10496

  • Job LocationLocation: Epworth
  • Job SalarySalary/Rate: 20,670 / Year
  • Job Contract TypeContract Type: Temp To Perm
  • Employment TypeHours Type: Full Time
  • Job Shift TypeShift Type: Monday To Friday

Job Description

Our client, a long standing business and market leaders within their industry for over 110 years, are offering an exciting opportunity for a Customer Service Representative to join their team based in Epworth, North Lincolnshire.

If you want to make a difference and feel valued, this is the company for you. Your role matters!

Objective of the role

You will be responsible for the first customer contacts. Provide clients with excellent support and assistance over the phone and manage quotes and orders efficiently. Your main purpose will be to maintain relations and build strong relationships with the sales and technical support team.

Diverse Employment are working on behalf of the advertised position so should you wish to apply, we would be pleased to hear from you.

Job Summary

Hours of Work

  • Monday to Friday, 0845 to 1700 (1 hour lunch)


The following are a list of responsibilities for this role:

  • Deal with incoming customer service calls and handle any issues
  • Understand and convert customer requirement(s) into product code or bill material
  • Prepare quotations based on pricing guidelines from the commercial team
  • Process and follow incoming orders
  • Coordinate shipment to the customers
  • Liaise with the warehouse where applicable
  • Follow up shipments with transporter(s)
  • Answer queries from customers regarding delivery times, product information, technical documents, and other aspects where necessary
  • Check daily reports and act accordingly
  • Filing and maintenance of office and administrative documents
  • Work in conjunction with the external sales and technical team
  • Additional tasks upon request from the Operations manager


  • Must be numerate and literate
  • Good standard of education required, including Maths and English
  • Must be computer literate
  • Would be desirable if you have knowledge of import/export trades & SAP (not essential)


  • Proven history of customer service experience & building relationships
  • Previous administration experience – must be computer literate

Desired Skills / Qualities

  • Hardworking
  • Keen to develop and improve your skills
  • Able to work as a team member
  • Ability to organise workload independently and use own initiative
  • You must enjoy the challenges of a busy office environment, be a multi-tasker and have the ability to adapt quickly to changes
  • Excellent attention to detail & accuracy
  • Strong communication skills both written and verbal

Job Benefits / Perks

  • Statutory Holidays
  • Pension Scheme
  • Free parking

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