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Energy Specialist Job

Reference Number: 1748


Job Specifications

  • Job LocationLocation: Sheffield South Yorkshire
  • Job SalarySalary/Rate: £ 16000 / Annum
  • Job Contract TypeJob Type: Permanent
  • Job Shift TypeShift Type: Monday To Friday

Job Description

Previously worked in a customer service based role?

We are seeking an ENERGY SPECIALIST to work for one of our largest reputable clients in SHEFFIELD, South Yorkshire.

Our client is offering extremely high standards of service, exciting opportunities, growth and development all in arms reach.

Diverse Employment are working on behalf of the advertised position so should you wish to apply, we would be pleased to hear from you.


Hours of Work

  • 9am - 5pm
  • 35 Hours a week

Summary

Job Benefits / Perks

  • 23 days holiday
  • Christmas and Birthday off
  • Weekends off
  • Free parking
  • Westfield Health
  • Employee Assistance Program
  • Free breakfast on Mondays
  • Friday beers

Responsibilities

  • Demonstrate and maintain behaviours and values upheld by the business
  • End to end processing of data and exceptions through to successful resolution maintaining high attention to detail
  • Manage key data flows
  • Logically understanding the reasons for failures and identifying solutions
  • Resolve normal and complex enquires. Utilise a variety of systems to provide information and help to deliver a first contact resolution to enquiries.
  • Call handling and communication with customers, other energy suppliers and 3rd parties
  • Achieving and exceeding defined personal and department targets
  • Maintain awareness of key performance indicators
  • Ongoing communication with all areas of the business to ensure consistency and accuracy.
  • Setting up new accounts, including adding Direct Debit details and monitoring the progress of the setup of services requested

Education

  • Confident user of all Microsoft Office applications
  • Familiar with CRM systems such as Salesforce and Futura

Experience

  • Experience within a customer service or customer facing role
  • Experience working within the utilities or energy sector

Desired Skills / Qualities

  • Strong communication skills, both written and verbal
  • Excellent attention to detail and organisational skills
  • The ability to establish and build rapport with customers
2019-05-13 07:53:31
Diverse Employment

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